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do you have some questions?
Answers to common questions about ordering, delivery, returns, payment and choosing the right protective equipment. Still unsure? Our team is happy to help.
I have just placed an order. Can I cancel or change it?
As long as your order has not been handed over to the carrier you can still change or cancel it. Please email support@clearedgesafety.com as soon as possible and mention your order number. Once the parcel has shipped you can return it under our withdrawal terms.
How long does delivery take?
Items in stock are dispatched within 1 to 2 working days. Delivery usually takes 2 to 4 working days within Germany and 4 to 8 working days to other EU countries. You receive a tracking number by email as soon as your parcel ships.
How much does shipping cost?
Standard shipping within Germany costs € 4,90 and is free for orders from € 100,00. Shipping to other EU countries costs € 9,90. All prices include 19 % German VAT.
Can I return my purchase?
Yes. Consumers can return goods within 14 days of receipt without giving a reason. Individually printed items and opened hygiene products such as ear plugs are excluded. Details are in our Right of Withdrawal information and on the Shipping & Returns page.
Is your protective equipment certified?
Yes. All personal protective equipment we sell complies with Regulation (EU) 2016/425 and carries the CE marking. The relevant standards, for example EN 388 for gloves or EN ISO 20345 for safety footwear, are shown on the product page and on the product itself.
How do I choose the right size?
Every product page contains a size guide. For gloves measure around the widest part of your palm, for boots measure your foot length in centimetres. If you are between sizes, choose the larger one for boots and the smaller for close-fitting gloves. Our team is happy to advise you.
What if I think I have a defective product?
Please stop using the item and contact us at support@clearedgesafety.com with your order number and a photo of the defect. We will arrange a replacement or refund at our expense. Your statutory warranty rights remain unaffected.
Which payment methods do you accept?
You can pay by credit or debit card (processed by Stripe) or with PayPal. Card data is entered directly with the payment provider and is never stored on our servers.
Are your prices including VAT?
Yes. All displayed prices are gross prices in euros and include the statutory German VAT of 19 %. Shipping costs are shown separately before you place your order.
Will I receive an invoice?
Yes. You receive your order confirmation by email straight away and the invoice with your shipment. Invoices for business customers can show your company name and VAT ID; please enter them at checkout.
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