DeutschDelivery areas
We deliver to addresses in Germany and to all other member states of the European Union. Deliveries to packing stations and P.O. boxes are only possible for parcels that fit the locker; bulky items are delivered to a street address.
Shipping costs
All prices include statutory VAT; shipping costs are added and shown before you place your order.
| Destination | Order value | Shipping costs |
|---|---|---|
| Germany | up to € 99,99 | € 4,90 |
| Germany | from € 100,00 | Free of charge |
| Other EU countries | any | € 9,90 |
Delivery times
Items marked as in stock are dispatched within 1 to 2 working days after receipt of payment. The usual delivery time is 2 to 4 working days within Germany and 4 to 8 working days within the rest of the EU. For payment in advance, the delivery time starts after we have received your payment. If an item has a different delivery time, this is shown on the product page.
We ship with DHL, DPD or UPS. As soon as your parcel has been handed over to the carrier, you receive an email with the tracking number.
Returns
As a consumer you can return goods within 14 days of receipt. Please read our Right of Withdrawal information and use the model form provided there or simply send us an email to support@clearedgesafety.com with your order number.
- Notify us of your return by email or letter.
- Pack the goods securely, preferably in the original packaging, and include a copy of your invoice.
- Send the parcel to: ClearEdge Safety GmbH, Returns, Königsallee 24, 40212 Düsseldorf, Germany.
The direct costs of returning the goods are borne by you. Once we have received and inspected the goods, we refund the purchase price using the original payment method within 14 days of your withdrawal, as described in the withdrawal information.
Please note that individually printed or customised items and opened hygiene articles such as ear plugs or respirators are excluded from return, unless they are defective.
Damaged or incorrect items
If your parcel arrives damaged or you receive an incorrect or defective item, please contact us immediately at support@clearedgesafety.com; with photos if possible. We will arrange a replacement or refund at our expense. Your statutory warranty rights remain unaffected.
Questions?
Our customer service is available Monday to Friday, 8:00 am to 5:00 pm. Contact us and we will be happy to help.